Your Questions, Answered

  • Shelf-stable baskets (non-perishable items) can be returned within 14 days if unopened and in original packaging.

    Perishable baskets (fruit, baked goods, cheese, etc.) are final sale and cannot be returned for safety reasons.

  • Contact us within 48 hours of delivery.

    We’ll send a replacement basket or issue a full refund.

  • Shipping charges are not refundable.

    Cash refunds are only issued if the basket was defective or incorrect.

  • You can reach us anytime via our contact page or email.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a quote.

  • Yes, if it hasn’t shipped yet.

    Once shipped, cancellations aren’t possible, but you may still qualify for a return if eligible.

  • Customized or personalized baskets

    Perishable goods

    Items marked “Final Sale”

  • Contact our Customer Service Team

    Provide your order number and reason for return.